Closing Date: Mon., Nov. 30, 2009 @ 5pm
Pay Range
$3,563.73 – $4,333.33/month
Job Status
Non-exempt
Essential Functions
*Only applicants with experience as Dispatchers with another
CA POST agency will be considered
The City is recruiting for two (2) Dispatcher IIs
Under general supervision, to receive emergency and non-emergency calls and to dispatch police, fire and emergency units; maintain contact with personnel in the field; operate transmitting/receiving equipment; perform general support duties related to dispatch and records activities; assist in training new dispatchers; and perform related duties as required.
The City is seeking an individual with the following professional capabilities:
- Receive requests for police, fire or other emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations.
- Dispatch, as necessary, police and fire units in response to calls for service or requests from officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied fire and law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary.
- Keep track of police and fire unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field.
- Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks.
- Provide general information to the public; as necessary, refer callers to appropriate agencies; calm angered or distraught callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
- Type and otherwise process a wide variety of police records, reports, and materials, including arrest reports, warrants, citations, crime and traffic reports, fingerprint cards, and vehicle storage and impound forms; operate a variety of automated systems to create or revise computer files; verify that paperwork is complete, correct and properly signed.
- Assist department personnel and the public in person and by phone; release requested reports and related information to the public or to outside agencies in accordance with established regulations; provide general information regarding department policies, procedures, and regulations.
- Sort, file, copy, and distribute crime reports, traffic reports, citations, and other records as appropriate; perform file searches to locate missing records; issue permits and licenses according to prescribed procedures.
- Assembly, code, record, and summarize a variety of police record data including data on serious crime offenses, stolen vehicles, crime reports, and related records; compile, compute, and prepare a variety of reports.
- As assigned, provide on the job training for new dispatchers on responsibilities, policies and procedures, and provide temporary and vacation relief for other staff as necessary.
Employment Standards
Considerable knowledge of: office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police and/or fire dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and Deaf Translation System; computerized systems used in municipal law enforcement agencies.
Ability to: communicate clearly and concisely, both orally and in writing; type accurately at a speed of not less than 35 net words per minute; understand and follow oral and written instructions; follow standard broadcasting procedures and rules; operate a variety of transmitting and receiving equipment; monitor outside agency radio frequencies; and utilize a wide variety of codes and computer commands; read and interpret street maps; deal tactfully and courteously with the public, City staff and co-workers; understand and follow verbal and written directions; use correct English grammar, punctuation and spelling; communicate clearly and concisely, both orally and in writing; work safely and efficiently; work various shifts; operate computer terminal and other office equipment quickly, accurately, and at times, concurrently; respond to emergency and problem situations in an effective manner; understand, explain and apply policies and procedures; dispatch police, fire or emergency units quickly and effectively; speak clearly and precisely; work under pressure and exercise good judgment; effectively communicate and elicit information from upset and irate citizens; work with a minimum of supervision; communicate effectively both orally and in writing; and establish and maintain cooperative working relationships.
Education/Experience
Graduation from high school or equivalent and a minimum of one year of current full-time experience as a Public Safety Dispatcher with a California law enforcement agency, and have completed training on both radio and phone positions/functions (includes 9-1-1 emergency and non-emergency calls). Or any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance.
Licenses/Certificates
- Possession of a Certificate verifying successful completion of P.O.S.T. Basic Dispatch Academy is mandatory
- A typing certificate with an accurate speed of 35 WPM is required.
Additional Requirements
The incumbent must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department.)
Successful completion of an extensive background investigation, psychological, and physical exams.
Benefit Package
(Benefits DO NOT apply to P/T positions)
VACATION, HOLIDAYS & LEAVE: The City provides 152 hours of annual leave and 11 paid holidays.
RETIREMENT: The City is a member of the Public Employees Retirement System (PERS).
HEALTH: The City offers a variety of health plans and pays 100% of the monthly premiums up to a maximum amount. Ten-year vesting requirement for medical retirement premium coverage.
DENTAL & VISION INSURANCE: City paid for employee and family.
SHORT AND LONG TERM DISABILITY INSURANCE: City paid.
LIFE INSURANCE: City paid.
DEFERRED COMPENSATION: Employees are eligible for membership in deferred compensation plans through ICMA and Nationwide.
UNIFORM ALLOWANCE: $600/year
Position Related Downloads
Employment Application
The Community
The City of Murrieta, located in southwest Riverside County, incorporated under the general laws of the State of California on July 1, 1991 and currently supports a population of over 70,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow.
Selection Procedures
All applications will be screened on completeness, education, training, and experience. Those applicants possessing the most desirable qualifications will be invited to participate in the selection process. The Human Resources Department may specify the eligible candidates to participate in the examination process or any part thereof. All candidates participate in the process at their own expense.
How to Apply
For application materials, please call 951/461-6020. Interested individuals must submit a completed City of Murrieta Employment Application Form to:
Human Resources Department
City of Murrieta
One Town Square
24601 Jefferson Ave.
Murrieta, CA 92562
NOTE: Photocopies or Faxes are NOT accepted in lieu of required aforementioned materials. Resumes are encouraged but NOT accepted in lieu of completing any portion of the required application materials. Failure to submit fully completed application materials may jeopardize your opportunity for full consideration. Postmarks are NOT accepted.
Employment Criteria
- A pre-employment physical and a substance abuse test are required and a fingerprint check will be conducted.
- A “No Smoking” policy has been adopted for all city facilities and vehicles.
- Please Contact the Human Resources Department should you need special accommodations in applying for this position.
- The City of Murrieta recruits, hires, and promotes, in all job classifications, without regard to gender, race, color, religion, national origin or disability.
- The City of Murrieta recruits, hires, and promotes, in all job classifications, without regard to gender, race, color, religion, national origin or disability.
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1 Town Square, 24601 Jefferson Ave., Murrieta CA 92562